Terms and Conditions

Who we are

Flight Scanner is a trading name of Flight Corner Pty Ltd, ABN 91 694 615 702, an IATA accredited travel agent (IATA No. 02368575) based at 553 Melton Highway, Sydenham, Victoria 3037, Australia.

Contact: contact@flights-scanners.com. Phone: +61 410 329 157 (emergencies only).

Using this website

By using flights-scanners.com.au you agree to these terms. If you do not agree, please do not use the site. We may update these terms; the version on this page applies when you book.

What we do

We search and compare flights (and other travel) from airlines and travel suppliers and sell them to you as your travel agent. When you book, your contract for the travel itself is with the airline or supplier, under its fare conditions. We are not the airline.

Prices and currency

Prices are shown in Australian dollars by default. You can choose another currency at the top of the page; the amount charged is in the currency shown at payment.

Fares come from airlines and suppliers and can change until your booking is confirmed. Where the supplier allows, we re-check the fare before we charge you. If the airline has changed the price or availability, you will not be charged and you will need to search again. You pay the price shown at payment.

Prices include GST where applicable. We do not charge a booking service fee.

Payment

Card payments are processed by Stripe. We do not see or store your full card number. For some bookings your card is authorised first and charged only when the airline confirms the ticket.

Pay later options

Afterpay, Klarna and Zip may be available at checkout, subject to eligibility and approval by the provider. These are services of those providers, and any agreement about paying later is between you and the provider under its own terms. Flight Scanner does not provide credit. Availability depends on the amount and your eligibility.

Checking your details

Please check names (exactly as on the passport), dates, airports and contact details before you pay. Errors can cost money to fix under the airline's rules.

Changes, cancellations and refunds

Each fare has its own airline rules for changes, cancellation, refunds and no-shows. Refunds are made under those rules.

If you ask us to manage a ticket after it is issued (for example a void, name change or other change), we charge a management fee of AUD $100 plus GST, in addition to any airline charges. If the airline or supplier rejects the request, or we cannot submit it because of a fault on our side, we refund $50 of that fee (and the GST on that part). We do not refund it if you withdraw the request, if the airline accepts the request (even if it charges its own fee), or if the request was outside the airline's rules and we told you so first.

To request a change or refund, email contact@flights-scanners.com with your booking reference.

Australian Consumer Law

Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.

Travel documents and visas

You are responsible for passports, visas, health and entry requirements. Information on this site, including route pages, is general only and can change; check the official government source. We cannot apply for a visa for you.

Schedule changes

Airlines can change or cancel flights. If you give us your contact details we will pass on airline notices we receive, but you should also check your booking with the airline before you travel.

Our responsibility

To the extent the law allows, we are not responsible for loss caused by airlines or suppliers, delays, or events outside our control. This does not limit your rights under the Australian Consumer Law.

Acceptable use

Do not use the site unlawfully, interfere with it, scrape it without our written permission, or give false information.

Privacy and SMS

See our Privacy Policy and SMS Terms. Text-message consent is separate from these terms and is not required to make a purchase.

Governing law

The laws of Victoria, Australia apply, and the courts of Victoria have jurisdiction.

Contact and complaints

Questions about these terms: contact@flights-scanners.com. See our Complaints policy.