Complaints
We want to fix problems fairly and quickly. This page explains how to complain and what happens next.
Last updated: 11 November 2026
Our commitment
We want to fix problems fairly and quickly. Complaints are treated confidentially.
What is a complaint
A complaint is any dissatisfaction with a booking, our service, charges or refunds, or the handling of your personal information.
How to complain
Email contact@flights-scanners.com with your full name, contact details, booking reference and what went wrong. You can also write to us by post.
Email: contact@flights-scanners.com
Phone: +61 410 329 157 (emergencies only)
Post: Flight Corner Pty Ltd, 553 Melton Highway, Sydenham VIC 3037
What happens next
We will acknowledge your complaint within 3 business days and aim to resolve it within 15 business days. If it needs more time we will tell you why.
If you are not satisfied
You can contact Consumer Affairs Victoria or the Australian Competition and Consumer Commission (ACCC).
Records
We keep a record of complaints and outcomes for as long as the law requires.
See also: Terms and Conditions Privacy Policy